PRIVACY POLICY

This privacy policy (“Privacy Policy”) explains how Groo Fitness Pty Ltd ABN: 77 656 668 898 and its associated entities (“Groo Fitness” or “we”) manage your rights under the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (“Privacy Act”). This document details what personal information we collect, how we use it, who we may share it with, and how you can access the information we hold about you. It also explains how you can update inaccurate information and opt out of receiving communications from Groo Fitness.

Please note, this Privacy Policy may be updated from time to time. The current version is effective as of January 23, 2024.

What We Collect Groo Fitness may gather the following details from you:

  • Name
  • Contact details, including email address and phone number
  • Date of birth
  • Emergency contact information
  • Bank account and/or credit card details
  • Payment history
  • Demographic data such as postcode, preferences, and interests
  • Other information related to customer surveys or promotional offers
  • Sensitive information*
  • For employment or recruitment purposes: the above, as well as employment history, education, qualifications, and experience
  • For franchise applications: the above, plus financial status and residency information.

You are not obligated to provide your personal information to us. However, without certain details, Groo Fitness may not be able to provide the products or services you request.

How We Collect and Store Your Personal Information Groo Fitness typically collects personal information directly from you, but may also obtain it from franchisees or the Groo Booking System when you book fitness classes. We may also collect your information via our website, promotional events, competitions, or from directly related companies or event organizers (with your consent).

Sensitive Information “Sensitive information” refers to details you provide to Groo Fitness regarding your health and well-being. We use this information solely to deliver services to you. It will not be used for any other purposes without your consent, except in cases where disclosure is required by law or necessary to protect Groo Fitness, the public, or to reduce a serious health or safety threat.

Sensitive information collected by Groo Fitness may include:

  • Health conditions
  • Weight and body measurements
  • Medical history
  • Smoking or pregnancy status
  • Medications
  • Other health-related information essential for fitness guidance.

How We Use Your Information We use and disclose your personal information for the services you’ve requested, as well as the following related purposes:

  • Managing your account with Groo Fitness
  • Improving our products and services
  • Sending promotional materials (via email or SMS) about new offerings or other information of interest**
  • Contacting you for market research**
  • Tailoring the Groo Fitness website to your preferences
  • Sharing your information with third-party partners for marketing (with your prior consent)
  • Processing employment or franchise applications.

Groo Fitness does not sell your personal information.

Who We Disclose Your Information To Groo Fitness may share your personal information with third parties, including franchisees, for the purposes of providing services or related secondary purposes, as outlined above. We may also share your details with your consent or as required by law.

Your personal information may be disclosed to overseas third-party service providers, such as those managing our Groo Booking System servers located in Virginia, USA. By providing your information to Groo Fitness, you agree to these disclosures, and we will ensure your data is handled in accordance with the Privacy Act 1988 (Cth).

Marketing With your consent, or when reasonably expected, we may contact you with marketing materials regarding our or third-party products or services. You may opt out at any time by contacting Groo Fitness at your local studio. Your consent will remain valid until you inform us otherwise.

Security We take the security of your information seriously and have implemented physical, electronic, and managerial safeguards to prevent unauthorized access, loss, misuse, or alteration of your data. However, please be aware that online transmissions are not completely secure, and emails sent through the website may not be protected. Therefore, exercise caution in deciding what information to share via email.

Cookies Cookies are small files stored on your device that help us analyze website traffic or identify returning visitors. Cookies allow us to tailor our website to your preferences. We use traffic log cookies (such as Google Analytics) to analyze data and improve the website. Google cookies are also used for remarketing purposes, displaying ads after you visit the Groo Fitness website.

To opt out of Google’s use of cookies, visit Google’s Ad Settings, or remove cookies by clearing your browser history.

Links to Other Websites Our website may include links to other sites of interest. Once you leave our site, we are not responsible for the privacy practices of those sites. Please review the privacy policies of external websites before providing your information.

Access and Storage You can request access to the personal information we hold about you, including credit card details, by contacting our Privacy Officer at 227 Magill Rd, Maylands SA 5069, Australia.

Groo Fitness will destroy or anonymize your personal information once it is no longer needed for its original purpose unless required by law to retain it. We will take reasonable steps to ensure secure disposal.

Media and Photography Consent At Groo Fitness, we may take photos and record videos during classes, events, or other activities to capture the energy and success of our community. These images and recordings may be used for promotional purposes, including but not limited to, social media, marketing materials, and the Groo Fitness website.

By participating in any Groo Fitness class or event, you agree that Groo Fitness has the right to use your likeness in any media formats. If you prefer not to be included in any photos or videos, please inform a staff member before your session, and we will make every effort to accommodate your request.

We respect your privacy, and if any concerns arise regarding the use of your image, please contact us at ask@groofitness.com.au to discuss or request the removal of specific media.

Questions and Complaints For further details about our Privacy Policy or to make a complaint, contact our Privacy Officer at privacy@groofitness.com.au or call 0494 173 933. We will address your concerns promptly.

If unsatisfied, you can escalate the complaint to the Office of the Australian Information Commissioner (contact details provided).